shipping, returns & exchanges
shipping
Orders are processed and shipped within 1-2 business days Monday through Friday, excluding holidays. Domestic shipping times are typically 2-5 days delivery. Please note we make no guarantee of delivery within that window as shipping times can be heavily impacted by forces beyond our control such as weather and various carrier delays. Customers will receive an email with tracking and an estimated delivery date upon shipment. If we do not currently ship to your country of origin (the website will show an error message), please email us at hello@thisisfabled.com as we may be able to arrange a special shipment. Please note any special shipping dates that may be specified on a product's page, such as during the holidays or for pre-order launches.
Carriers: We use USPS, DHL, and UPS depending on the delivery location and size of your order. Please note we are unable to grant any requests for a specific carrier.
*Note to international clients, including Canada:
Carriers: We use USPS or DHL for all international deliveries including Canada. Our shipping experts determine which carrier to use based on your location, requested speed of shipment (expedited vs. standard), guaranteed delivery date, and accuracy of delivery to your destination. Please note we are unable to grant any requests for a specific carrier.
For all orders shipping outside of the U.S., the ship-to recipient will be responsible for any taxes, customs duties or other import fees incurred. FABLED is not responsible for any fees charged by customs. Please note FABLED is unable to provide or predict the exact amount of taxes, duties or import fees that may be due upon delivery. Please note these fees may vary depending on the shipping carrier chosen at checkout. FABLED does not collect any taxes, duties or import fees on your behalf.
International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or "samples" or “no commercial value”.
Once FABLED has delivered the merchandise to the local carrier, the purchaser assumes the risk of loss and title for the merchandise.
FABLED will not refund shipping fees if the ship-to recipient declines to accept their order from the courier for any reason.
FABLED will not be responsible for the loss or damage of an item.
Delivered but Lost Packages
Uncommonly and regretfully there are situations when a customer states they didn't receive their package even though the carrier's tracking status marks the package as “Delivered”. If the tracking information shows that the package was delivered, but you are unable to locate your package within 48 hours of the Delivered timestamp, we suggest the following:
- Verify the shipping address provided
- Look around the delivery location for your package (e.g. left outside a nearby apartment)
- Check your mailbox or mail storage room
- Ask if someone else in your household accepted the package on your behalf
Unfortunately, for orders showing "delivered" but not received, we can only reimburse shipping fees. This policy lines up with our carrier partners' policies, and as a result, this is our current approach on orders that have been delivered but buyers have been unable to locate them.
For any further inquiries, or special shipping requests, please contact us at hello@thisisfabled.com.
returns & exchanges
U.S. clients:
We happily accept returns from U.S. clients of unworn and unwashed merchandise within 30 calendar days of receipt of your order. ITEMS MUST BE RECEIVED BY FABLED WITHIN 30 CALENDAR DAYS OF RECEIPT OF YOUR ORDER. For example, If you received your items on March 1st, returns need to be received at our returns processing facility by March 31st. Please note it may take up to one week (or more) for the items to reach our facility, so please plan accordingly. No exceptions. All items that are returned for a refund must be in their original condition, unworn and have their original tags and packaging. Please take care to avoid the transfer of cosmetics and deodorant when trying on our garments, as this may make your item non-refundable. Please note: an $8 restocking fee per item will be withheld from your refund for items returned in need of laundering. After we receive your items, please allow 14 business days for inspection and processing. Allow up to two billing cycles for the return to appear on your credit card statement. Refunds for returns will be made in the form of original payment only, no exceptions. Shipping fees are non-refundable. Items designated as Final Sale are ineligible for returns.
To initiate a return, please follow the steps below.
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To initiate a return, please visit your personal return portal at any time at https://loopreturns.com
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Once you submit your request, you will receive your pre-paid shipping label via email and be able to print it at home. ONLY use the prepaid label provided for that unique return request. Do NOT combine items from different return requests together in the same package. The tracking number is unique to each return request. Those extra items may get lost and therefore may not be eligible for a refund.
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Place your return items into the original packaging material. Affix the shipping label to the package and drop it off at your local designated carrier. Returns are shipped back via USPS or UPS carriers. We strongly recommend to ask for proof of receipt from the carrier. It is the customer’s responsibility to drop your return package to the appropriate carrier per the details on the prepaid return shipping label provided. Dropping the package at the wrong carrier will result in a failure to receive your return and the inability to process a refund. *Please note, if the original packaging material is not available or is damaged, you will be expected to supply your own packaging materials. We are not responsible for items that do not arrive at our facility so please ensure the package is secure before shipping.
Please note that when returns arrive, personnel inspect items to determine whether they are in original condition. A product is considered used and unsellable based on the following criteria: missing buttons, missing or faulty zippers, ripped seams or hems, tears, stains, odor, missing tags, pet hair or cosmetics. If an item is deemed used and unsellable, customers will be notified and a refund will be denied. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. We do not have the capability to send the items back to you if deemed unsellable. The pandemic requires us to uphold a strict hygiene policy, especially in the medical field. If there is any indication that the garments may have been worn (e.g. tags removed, obvious signs of wear, stains, etc.), we cannot accept them for return under any circumstances. Thank you for helping us maintain the highest level of quality for our community.
We cover shipping fees for one return request per order. If you desire more than one return request per order number (e.g. you want to initiate a new return after already having a previous return request approved for the same order number), then a return processing fee will be deducted from your refund. We will notify you of this deduction at the time of your request. The 30-day calendar window still applies in these cases (i.e. we will not provide a refund if we receive the item outside of 30 calendar days from when you received your original order).
Exchanges
Our current return processing facility does not have the capability to process exchanges. If you need to exchange an item, you must return your original item(s) and place a new order. This will ensure that your exchange item is in stock and that you will be able to receive your replacement as fast as possible.
Canadian clients:
We happily accept returns from Canadian clients of unworn and unwashed merchandise within 30 calendar days of receipt of your order. However, if you wish to exchange an item, you must return your original item(s) and place a new order. This will ensure that your exchange item is in stock and that you will be able to receive your replacement as fast as possible. To get started with a return, please email our customer service team at hello@thisisfabled.com with your order #, the list of item(s) you want to return as well as the reason(s) for the return request.
Due to the complexity of international shipping, we're unable to provide pre-paid return labels for our Canadian clients. Therefore, Canadian clients will be responsible for the cost of return shipping. Customs duties and taxes are non-refundable through FABLED. These funds may be recoverable by contacting your local customs office directly.
Please place your return items into secure packaging material and send to:
FABLED 4100 Redwood Rd STE 20A #148 Oakland, CA 94619
We strongly recommend using tracking and/or purchasing insurance as we are not responsible for items that do not arrive at our facility. After we receive your items, please allow 14 business days for inspection and processing.
Please note, all items that are returned for a refund must be in their original condition, unworn and have their original tags and packaging. Please take care to avoid the transfer of cosmetics when trying on our garments, as this may make your item non-refundable. If an item is deemed used and unsellable, customers will be notified and a refund will be denied. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. We do not have the capability to send the items back to you if deemed unsellable. The pandemic requires us to uphold a strict hygiene policy, especially in the medical field. If there is any indication that the garments may have been worn (e.g. tags removed, obvious signs of wear, stains, etc.), we cannot accept them for return under any circumstances. Thank you for helping us maintain the highest level of quality for our community.
International (excluding Canadian) clients:
Please note that due to the complexity of international shipping, we're unable to process returns for all International orders excluding Canada. All other international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. Please email us at hello@thisisfabled.com if you need assistance with an international order.
For any further inquiries, or special shipping requests, please contact us at hello@thisisfabled.com.
Price adjustments
We apologize for any inconvenience but we are unable to offer price adjustments at this time.
Our Quality Guarantee
Our garments are guaranteed to be free of manufacturing defects and we will accept defective items for refund or exchange. Please note: garments accepted under this guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from the date of delivery. We reserve the right to refuse worn or damaged merchandise.
To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.