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shipping, returns & exchanges


shipping

Orders are processed within 1-3 business days from Oakland CA, Monday through Friday, excluding holidays. All shipments are sent by USPS unless otherwise noted. Our shipping rates are based on the total weight of your order. If we do not currently ship to your country of origin (our website will notify you), please email us as we may be able to arrange a special shipment. Please note any special shipping dates that may be specified on a product's page, such as during the holidays. Want free shipping on your first order? Then sign up for our awesome newsletter here.

*Note to international customers: 

For all orders shipping outside of the U.S., the ship-to recipient will be responsible for any taxes or customs duties incurred. FABLED is not responsible for any fees charged by customs. Please note FABLED is unable to provide the exact amount of taxes or duties that may be due upon delivery. 

International orders may be subject to delays due to customs clearance procedures in the destination country.¬†Unfortunately, we are unable to mark merchandise as ‚Äúgift‚ÄĚ or "samples" or ‚Äúno commercial value‚ÄĚ.

Once FABLED has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.

FABLED will not be responsible for the loss or damage of an item.

returns & exchanges

U.S. customers:

Returns and exchanges are free for U.S. customers. Please read our terms below carefully.

Get started with processing your return or exchange here.

We happily accept returns or exchanges from U.S. customers of unworn and unwashed merchandise within 30 calendar days of receipt of your order. All items that are returned for an exchange or refund must be in their original condition, unworn and have their original tags and packaging. Please take care to avoid the transfer of cosmetics when trying on our garments, as this may make your item non-refundable/non-exchangeable. After we receive your items, please allow 3-4 business days for inspection and processing. We will do our best to fulfill exchange requests given the items are still in stock.

Once we approve your request, you will be able to print your pre-paid shipping label at home. Please place your return/exchange items into the original packaging material. Affix the shipping label to the package and drop it off at your local USPS location. If you want to use your own shipping label, please send items to:

FABLED 4096 Piedmont Avenue #148 Oakland, CA 94619

If you use your own shipping method, we recommend using tracking and/or purchasing insurance as we are not responsible for items that do not arrive at our facility.

Refunds for returns will be made in the form of original payment. Allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements. We cover shipping fees for one exchange per order. 

Canadian customers:

We happily accept returns from Canadian customers of unworn and unwashed merchandise within 30 calendar days of receipt of your order. However, if you wish to exchange an item, you must return your original item(s) and place a new order. This will ensure that your exchange item is in stock and that you will be able to receive your replacement as fast as possible. Get started with your return here.

Due to the complexity of international shipping, we're unable to provide pre-paid return labels for our Canadian customers. You'll be responsible for shipping the package back to us with the courier of your choice. Customs duties and taxes are non-refundable through Fabled. These funds may be recoverable by contacting your local customs office directly.

All items that are returned for a refund must be in their original condition, unworn and have their original tags and packaging. Please take care to avoid the transfer of cosmetics when trying on our garments, as this may make your item non-refundable. After we receive your items, please allow 3-4 business days for inspection and processing.

Please place your return items into secure packaging material and send to:

FABLED 4096 Piedmont Avenue #148 Oakland, CA 94619

We strongly recommend using tracking and/or purchasing insurance as we are not responsible for items that do not arrive at our facility.

International (excluding Canadian) customers:

All other international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. Please email us at info@thisisfabled.com if you need assistance with an international order.

For any further inquiries, or special shipping requests, please contact us at info@thisisfabled.com.

And last but definitely not least, our garments are guaranteed to be free of manufacturing defects and we will accept defective items for refund or exchange.

price adjustments

We apologize for any inconvenience but we are unable to offer price adjustments at this time. Please contact us with any concerns about this policy at info@thisisfabled.com.

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